Shipping & Returns Policy

Where We Ship

We ship within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. boxes, or internationally.

Shipping Rates

Flat $4.90 shipping on U.S. orders under $50. Free standard shipping on orders $50+. The flat rate and the free-shipping threshold are applied automatically at checkout based on your order subtotal. Additional shipping promotions may be offered from time to time.

Order Processing Time

Orders are processed and prepared for shipment within 1–3 business days after payment (Monday through Friday, excluding federal holidays). You will receive a shipping confirmation email with a tracking number once your order has shipped.

During high-demand periods (product launches, promotions, holidays), processing times may be slightly longer. We appreciate your patience.

Standard Shipping

After your order has been processed, standard delivery typically takes 3–7 business days depending on your location.

Shipping timeframes are estimates provided by carriers and are not guaranteed. OnCall Foods LLC is not responsible for carrier delays.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. You can use this number to track your package directly on the carrier's website. If you haven't received a tracking email after your order has been processed, please check your spam folder or contact us at info@oncallfoods.com.

Address Accuracy

Please double-check your shipping address before placing your order. OnCall Foods LLC is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an address error immediately after placing your order, contact us as soon as possible and we will do our best to correct it before shipment.

All Sales Are Final

STAT Bar is a food product. For food-safety reasons we do not accept returns, and all sales are final. We do not issue refunds for change of mind, or because you did not enjoy the flavor, taste, or texture of a bar.

We never ask you to ship food back to us.

Damaged, Defective, or Wrong Item

If your order arrives damaged or defective, or you received the wrong item, contact us at info@oncallfoods.com within 3 business days of delivery. Please include:

• Your order number
• A short description of the issue
• Photos of the product and its packaging

Once we confirm the issue, we will replace the affected product. We do not take the food back as a return. Claims made after 3 business days of delivery cannot be honored.

What Is Not Covered

• Orders shipped to an incorrect or incomplete address provided at checkout
• Packages claimed as not received where carrier tracking shows delivery and no supporting evidence is provided
• Carrier delays or handling damage that occur after the package has left us
• Products purchased from a third-party retailer — those are handled under that retailer's policy

Exchanges

We do not process product exchanges. If you would like a different flavor, please place a new order.

FAQ

Questions?

We're a small company and we care about every customer. If you have any questions about your order, shipping, or a return, please contact us at info@oncallfoods.com. We typically respond to emails within 1–2 business days.