Get In Touch
Contact Us
Have a question, feedback, or partnership inquiry? We'd love to hear from you.
STAT Energy / STAT Bar is sold by OnCall Foods LLC. Email: info@oncallfoods.com. Address: 5000 Thayer Center ste c, Oakland, MD 21550, United States.
What to expect
Every message goes straight to the STAT team inbox at info@oncallfoods.com. We read each one ourselves and aim to reply within one business day, Monday through Friday. Notes sent over the weekend are answered on the next business day. If your question is about an order already on its way, include the order number in the subject line and we can look it up right away.
We keep customer information to the minimum we need to answer you — your name, email address and the message itself. We never sell contact details, and you can ask us to delete your message history at any time.
Who to write to
- Order support. Missing, delayed or damaged deliveries, address changes and refund requests. Damaged or defective boxes should be reported within seven days of delivery so we can send a replacement at no cost.
- Subscriptions. Skip, pause, swap flavors, change delivery frequency or cancel. Changes made at least 48 hours before the next scheduled charge apply to that order.
- Wholesale and bulk. Hospitals, residency programs, fire and EMS houses, gyms and corporate teams. Tell us your expected case volume and delivery cadence and we will send pricing.
- Press and partnerships. Media requests, founder interviews, sampling and event collaborations.
- Ingredients and allergens. Our bars contain milk and soy, and some flavors contain peanuts or tree nuts. They are produced in a facility that also handles tree nuts, peanuts, soy, milk, wheat and gluten. The label on the physical product is always the most current source of allergen information.
Shipping and returns, briefly
Orders ship from our warehouse and are packed the same or next business day. STAT Bar is a food product, so all sales are final — if an order arrives damaged, defective, or wrong, email us within 3 business days of delivery with photos and we will replace it. Bars travel well, but they are food: keep them below 80°F and out of a hot car or mailbox, since heat can soften the texture. Each box is printed with a best-by date. Full details live on our Shipping & Returns page, and the most common questions are answered on our FAQs page.
Questions we answer most often
How much caffeine is in a bar? 100mg of caffeine from coffee and coffee fruit extract, printed on the wrapper and the Nutrition Facts panel of every bar, so you can count it toward your daily total.
Is STAT a supplement? No. STAT Energy bars are food products labeled with a Nutrition Facts panel.
Can I change my subscription? Yes. Skip a delivery, pause, or cancel from your account. Email us for flavor, quantity, or delivery-frequency changes. Changes made at least 48 hours before a scheduled charge apply to that order.
Do you ship internationally? We currently ship within the United States. If you are in the UK or Canada, tell us where you are and we will add you to the list for that region so you hear first when we get there.
Can we stock STAT? Tell us the location, expected case volume and how often you would reorder. We work with hospitals, residency programs, fire and EMS stations, gyms and corporate offices, and we can quote pallet or case pricing depending on volume.